The Customer Experience (CE) Role: Responsible for managing all areas of customer service. This includes being the main point of contact for all customers in a defined region and working closely with the sales team. The “CE” will also work cross-functionally with all departments including (but not limited to) sales, design, operations, and accounting.

CE’s key objective: Confirm and approve the photos and measurements that come in with every custom order. This is to be completed individually and with assistance from the design team.

Duties and Responsibilities

● Process daily orders by performing a pre-check of photos and measurements of UNYQ’s custom prosthetic product line

● Enter orders into management system

● Conduct outbound sales calls to identify new customers

● Identify customers for UNYQ’s key account program

● Work with sales to present virtual key customer programs

● Perform virtual customer training presentations

● Monitor and manage accounts receivables of assigned customers

● Training: Become an expert on UNYQ products and processes. Gain an understanding of the prosthetics industry and prosthetic trends.

Minimum Qualifications

● Customer service experience

● Strong verbal – written – presentation skills.

● Strong organizational skills - ability to work independently.

● Strong PC skills.

Other Qualifications

● Nights and Evenings: Ability to work to work some nights and evening hours (as back up support)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Please note that this role’s status as an in-person, hybrid-remote, or remote position is subject to change.

● Multiple regions needed (All Global regions Needed- we are expanding

● Languages Required: Spanish, English (b1-b2), German (b2-c2)

● Reside: Seville and surrounding areas